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Cookie & Data Policy

Last updated: April 22, 2026

Sections

Policy Overview

This Cookie & Data Policy explains how NairiApp uses cookies, similar tracking technologies, and manages your personal data when you visit our website and use our services.

We use cookies and similar technologies to enhance your experience, understand how you use our services, and improve our offerings. This policy outlines what cookies we use, why, and how you can manage your preferences.

What Are Cookies?

Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our platform. They are essential for providing a personalized and secure experience.

Necessary Cookies

Essential for platform functionality:

  • Authentication: Keeps you logged in securely
  • Language Preference: Saves your language choice (LANGUAGE_COOKIE)
  • Security: Prevents fraudulent transactions and unauthorized access
  • Form Data: Remembers form inputs for convenience

Performance Cookies

Help us understand how you use our platform:

  • Pages visited and features used
  • Time spent on each page
  • Errors encountered to improve service quality

Marketing Cookies

Used only with your consent:

  • Personalized content recommendations
  • Relevant promotional information
  • Analytics about campaign effectiveness

Third-Party Services

Our platform integrates with trusted third-party services that may set their own cookies:

Service Providers:

  • Payment Processors: M-Pesa, Tigo Pesa, Airtel Money
  • Analytics: To understand platform usage
  • Communication: WhatsApp Business API integration

These services are bound by their own privacy policies. We recommend reviewing their policies to understand how they handle your data.

Data Retention

How Long We Keep Your Data:

  • Active Account Data:

    Retained for the duration of your account and as required by law

  • Financial Records:

    Kept for 7 years per Tanzania financial regulations

  • Cookies:

    Typically expire in 1-2 years, or deleted when you clear your browser

  • Deleted Account Data:

    Removed within 30 days of account deletion (except where legally required)

Policy Changes

We may update this policy periodically to reflect changes in our practices or legal requirements.

How you'll be notified:

  • Email notification to your registered email address
  • Banner notification on the website
  • "Last updated" date shown on this page

Your continued use of the platform after changes are posted constitutes your acceptance of the updated policy.

Have Questions?

If you have questions about this Cookie & Data Policy or how we handle your data, reach out to us:

NairiApp Data Protection Team

Email: michael@nairi.ltd

Phone: +255 652 018 790